Terms & Conditions


1. These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the Hyperchem Limited website. By utilising the Website you acknowledge your acceptance of these general terms and conditions. Hyperchem Limited retains the right to change the terms and conditions at any time without warning or prior notice.

2. The Website is owned by Hyperchem Limited whose details are on the Privacy Policy.

3. Unless otherwise stated, all NHS repeat prescription requests ordered through this website are processed by branches owned by Hyperchem Limited.

4. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.

5. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be
responsible for any use or misuse of the Website where your log-in details have been used.

6. Hyperchem Limited and NHS Choices have taken reasonable care to ensure the content of the Website is correct and current. Hyperchem Limited and NHS Choices disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.

7. Hyperchem Limited and related companies and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users’ statutory rights as a consumer are not affected by these terms and conditions.

8. All information and content on the Website is for information only.

9. We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

10. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.


11. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

12. You understand that you, and not Hyperchem Limited are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

13. You must not use the website for any of the following:

  • For fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark,
    confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.
  • To cause annoyance, inconvenience or needless anxiety.


14. We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


15. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


16. All information contained on the Website is wholly owned by Hyperchem Ltd and NHS Choices; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS Choices health information.


By registering on www.hyperchem.co.uk, I as the patient/patient representative agree to use the services of Hyperchem Limited. This includes ordering, collecting, processing and dispensing my prescriptions (including electronic and paper prescriptions). I also consent Hyperchem Limited branches to contact me for future ordering of prescriptions and when my prescriptions are ready. I understand EPS nomination fully and nominate branches owned by Hyperchem Limited to dispense my prescriptions. By registering and ordering my medicines using this service, I give permission for information to be sent between Hyperchem Limited and my doctor.

If I have stated I am exempt from payment, I confirm I am properly entitled to exemption and If my exemption status or type changes, I will inform the branch I use immediately.I understand if any false declaration of exemption is provided, the NHS and/or another relevant organisation may impose a penalty on me.