Professional Services

1. Dispensing of Medicines:

We dispense NHS and private prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of
medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.

2. Free Collection and Delivery of Prescriptions:

Our Pharmacies can collect your prescriptions from any medical practice in its area. We can also submit a prescription request for you for repeat prescriptions. You can phone us or contact us, using the prescription ordering page on this website, to put in your prescription request for you. This may take a number of days to be received back from your doctor. Once we have received the prescription we will normally dispense it on the same day for you. Please complete the sign-up form on this website to use this online service. Alternatively, you can also send an e-mail to your branch to request your prescriptions. With this service, you don’t have to visit or contact your GP practice for repeat prescriptions.

We also offer a FREE delivery service from each of our pharmacies. Please just ask when requesting your prescription from us. Each branch will deliver your medication FREE OF CHARGE in their local area. Please check with your branch if you live within the delivery area of the pharmacy.

3. Electronic Prescription Service:

A new way to get your medicines and appliances

The Electronic Prescription Service (EPS) is a NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What doses this mean for you?

  • if you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
  • The Electronic Prescription Service (EPS) involves the electronic transmission of prescriptions safely and securely from your Doctor to the Pharmacy.
  • You can nominate any pharmacy or dispensing contractor who is able to offer the service. You do not have to nominate a pharmacy close to your doctors surgery.
  • Once you have nominated a pharmacy your prescriptions will be sent there automatically when they are generated by your doctor.
  • You can decide not to use your nominated pharmacy for a individual prescriptions but you must make this clear to the prescriber (otherwise it will automatically be sent to the nominated pharmacy or dispensing appliance contractor).
  • You can set, change or cancel your nominated pharmacy or appliance contractor at the doctors surgery or any dispensing contractor at any time; even if you are part way through a repeat dispensing cycle, in which case any prescriptions which have not been downloaded before the change of dispenser will be accessed by your new nominated pharmacy or appliance contractor.
  • Usually your nominated pharmacy will be able to obtain the electronic prescription in advance so that your medicines will be ready when you go to collect them. You may opt to have them delivered to you.
  • if you go to a different pharmacy (without changing nomination beforehand) there may be delays in accessing the electronic prescription.
  • You may choose to have a paper prescription instead of an EPS electronic prescription. However, if this is the case nomination cannot be used.

4. Repeat Dispensing

We can dispense NHS repeat dispensing prescriptions issued by doctor. Ask us for more information about this service.

5. Medicine Use Review

If you receive a number of medicines on prescription, you are entitled to an annual NHS-funded review of how you are taking your medicines. This will involve a chat with the pharmacist in the pharmacy’s private consultation room. The pharmacist will explain what your medicines are for, the best times to take them and what side effects may occur. The pharmacist will check that any over the counter medicines or vitamins that you may take are compatible with your prescribed medicines. Most importantly, it is an opportunity for you to ask the pharmacist about any queries you may have regarding your medicines. Please ask the Pharmacist for a medicines use review.

6. New Medicines Service

This service is for customers prescribed with new medicines, who may find it difficult to understand when and how to take them properly. This includes those taking medicines for:

  • Asthma
  • Lung conditions, such as COPD, chronic bronchitis and emphysema
  • Type 2 Diabetes
  • High blood pressure
  • Conditions where you take a medicine to control the way your blood clots (anticoagulants or antiplatelet medication)

The pharmacist will arrange a series of one to one or telephone consultations with you to discuss any issues or questions that you may have with your new medicine.

7. Stop Smoking Service

It is easier to stop smoking and stay off cigarettes with trained support than it is by going it alone. We offer advice, progress monitoring and can supply nicotine replacement therapy.

In many of our branches, NHS funded smoking cessation support is also available where it is commissioned locally. If you use this service then nicotine replacement therapy (such as patches, gum, lozenges and sprays) can be provided free of charge if you do not pay the NHS prescription tax. Of course, regular ongoing counselling is also provided as well as regular breath tests.

We know it is not easy to give up but we are there to help you in a positive and an encouraging way.

Why not call into your local branch and ask about help with quitting smoking?

8. Minor Ailments

Some of our branches operate a minor ailment service funded by the NHS.If you have a minor ailment then the pharmacist can treat you. If you are entitled to free prescriptionsthen the pharmacist can provide you with some treatments free of charge for conditions such as headlice, thrush, fever and allergies. Please ask at the pharmacy about this service. If you have to pay for your prescriptions then you are still entitled to the pharmacist’s advice, free of charge, but will have to pay for treatment.

9. Emergency Hormonal Contraception

If appropriate the pharmacist can sell the “Morning After Pill”. Please ask to speak with the pharmacist in private. In some pharmacies this service is available free of charge where it is funded by the NHS locally.

10. Supervised Comsumption

To ensure that some patients take their medicines, a prescriber can require the consumption of some medicines to be supervised (e g substance dependency) within the pharmacy. Please enquire at each branch for this service. At our Pharmacies, we will always treat anyone requiring this service with respect, politeness and confidentiality, i.e. the same as we would any other patient.

11. Needle Exchange

Some branches provides a clean syringe and needles to substance misusers. Please ask at the pharmacy about the service.

12. Health Advice and Self-Care

The pharmacist and our trained assistants are available to advise on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life such as advice on how to stop smoking or a healthy diet.

13. Seasonal Flu Vaccination

Flu vaccinations will be available from most our branches. The flu vaccine will be in stock and available from early September every year. Stocks often run out during the winter so ask today at your nearest participating Pharmacy for a vaccination.

However, if you are eligible for a NHS vaccination e. g if you are aged over 65 or are diabetic etc then we can provide a flu vaccine free of charge. If you are not exempt, then the flu vaccination can be provided on a private basis.

You may just turn up and ask for a vaccination but it is advisable to phone first to make sure that a pharmacist trained in administering vaccinations is on duty and the vaccination is in stock. We can also take appointments bookings for Flu Vaccination.

14. Private Patient Group Direction (PGD’s)

Many of a branches provide a range of private Private PGD’s where we supply Prescription Only Medication to eligible patients. This involves a private consultation to assess your medical needs and eligibility. Please check with each individual branch as to which PGD they can provide. Such medication includes:

  • Malaria Prophylaxs
  • Treatment of erectile dysfunction
  • Salbutamol for asthma
  • Emergency Hormonal Contraception
  • Treatment for hairloss
  • Hayfever treatment
  • Period Delay
  • Psoriasis treatment
  • Chlymadia treatment
  • Weight loss treatment
  • Smoking Cessation (Champix)

15. Travel Vaccinations

Most of our branches also offer administration of travel vaccinations. Please check with each individual branch as to which vaccination you require and the whether they have it in stock. Travel vaccinations includes:

  • Hepatitis Vaccines (A and B)
  • Typhoid vaccines
  • Japanese B encephalitis
  • Meningitis ACWY
  • Rabies Vaccine
  • Tick Borne encephalitis
  • Meningitis B
  • Yellow Fever

If there is a particular vaccine that you need, please ask the participating local pharmacy and the pharmacist will be able to advise you.